Refund policy

Return and Refund Policy

Because every piece created at KDS Creations is bespoke and crafted specifically for you, our policy reflects the highly personalized nature of our products. Please review our guidelines below before placing your order.

1. Custom and Personalized Items

  • Due to the custom nature of our 3D frames, we cannot accept returns, exchanges, or issue refunds for a change of mind or incorrectly submitted photos.

  • Once an order has been placed and moved into the production phase, all sales are considered final.

2. Damages and Manufacturing Defects

We take immense pride in our craftsmanship and museum-grade packaging, but we understand that items can occasionally be mishandled during transit.

  • Please inspect your order immediately upon delivery.

  • If your frame arrives damaged, defective, or if you receive the wrong item, you must contact us within 48 hours of receiving the package.

  • We will evaluate the issue and, if verified, send a replacement piece at no additional cost to you. We do not issue cash refunds for damaged goods.

3. Order Cancellations

  • You may cancel or modify your order within 12 hours of placing it, provided the 3D design process has not yet begun.

  • After this 12-hour window, materials are allocated to your specific project, and cancellation requests can no longer be accommodated.

4. How to Initiate a Claim

If your order qualifies for a replacement due to transit damage or a manufacturing defect, please follow these steps:

  • Email our support team at [Insert Support Email Address].

  • Include your full name and Order Number in the subject line.

  • Attach clear, well-lit photographs of the damaged product as well as the original packaging.

  • Please allow 1 to 2 business days for our team to review your claim and provide the next steps.